Parcels Configuration

Permalink Parcels Configuration

In this section you will find the general settings for parcels/labels.

Permalink DHL Standard Parcel Services


The standard parcel services for national and international shipping can be selected here.

Please note:
1) With “DHL Post National” you can only send up to 1kg. In this case, only the shipping method “DHL Standard” works (no parcel shop/packstation).

2) The information from DHL regarding import formalities:
Duty informations

Information about shipping conditions for international shipments


Delivery Duty Unpaid
Delivered Duty Unpaid (DDU) means that the seller is responsible for the transportation of the goods to a previously agreed location and assumes all costs and risks up to this destination. However, the seller is not responsible for handling customs formalities. This task is the responsibility of the buyer. In addition to the customs formalities, the buyer must also pay all import duties, taxes and other fees and charges.

Delivery Duty Paid
When goods are delivered in compliance with the DDP (Delivered Duty Paid) clause, the seller is responsible for transporting the goods to a specified location in the importing country. The seller is responsible for all costs and risks. In addition, he must complete all the necessary formalities and is responsible for paying all import duties and costs.

Delivery Duty Paid & Delivered Duty Paid (excl. VAT) & >Delivery Duty Paid (excl. customs duties, taxes and VAT)
The difference between “Delivery Duty Paid (excl. customs duties, taxes and VAT)” and “Delivered Duty Paid (excl. VAT)” is mainly in the costs that are paid by the seller:

Delivery Duty Paid (excl. customs duties, taxes and VAT): in this clause, the seller assumes all costs and risks of transportation to the destination in the country of import, including delivery costs and any risks incurred. However, customs duties, taxes and VAT are excluded in this clause. This means that the buyer is responsible for paying these charges.
Delivered Duty Paid (excl. VAT): Here, the seller also pays all costs and risks up to the destination. However, the seller is also responsible for customs duties and all other taxes, with the exception of VAT. The buyer is responsible for paying the VAT.

In summary, this means that with “Delivery Duty Paid (excl. customs duties, taxes and VAT)” the buyer is responsible for customs duties, all taxes and VAT, while with “Delivered Duty Paid (excl. VAT)” the seller bears all costs except for VAT.

Permalink Parcels & Labels Configuration


Default parcel weight in kg
Define a standard weight for your parcel in case the total weight cannot be calculated automatically, e.g. if no weight has been defined for the product.

Minimum parcel weight in kg
Define a minimum weight of your parcel. If the calculated weight of your items is smaller than this value, the minimum parcel weight will be used.

Additional parcel weight in kg or %
This weight is added to each parcel weight. This is useful for packages, extras such as flyers or free inserts. You can specify the weight in kilograms (e.g. “10”) or use a percentage value (e.g. “10%”).

Example in %:


Example in kg:


Please note:
International shipping applies to EU countries, but no products are transferred here. The check whether a weight is set on a product only applies outside the EU. For international shipping, a weight MUST be added to the product!


Default Label Format
The standard format for the labels can be selected here.

Parcel Distribution
Group all products in one delivery
With this option, all products are shipped in one package, i.e. a label is created for all products contained in the order.

Group same products in one delivery
With this option, the same products are combined, i.e. customer buys 2x “Product A”, 1x “Product B” and 3x “Product C”, three labels are created.

For each individual product a separate delivery
With this option, a label is created for each product, i.e. if the customer buys 2x “Product A”, 1x “Product B” and 3x “Product C”, six labels are created.

Generate label automatically
Activate this option if you want the label to be created automatically when the order status changes to the status set in the option “Select order status for automatic generation“.

Send shipping label to separate email
Activate this option if you want that the created label will be sent to a separate email address, which you then have to enter in the next option.

Permalink Preferred Day Configuration


This option allows customers to specify a preferred delivery day at the checkout. The preferred delivery date option can only be used for national shipments. Depending on the setting, the customer can choose from six preferred days via the DHL interface:


A corresponding fee for the service can be defined in this area.

The cut-off-time is the latest possible order time up to which the earliest delivery day (day of order + 2 working days) can be guaranteed. After exceeding this time, the earliest available delivery day in the checkout will be increased by one day (day of the order + 3 working days).

Additional Processing Days
If more time is needed to process shipments, a static number of days can be defined here, which is added to the earliest possible delivery day.

Permalink Default Services Configuration


In this area, various settings can be set with regarding the standard service configuration.

Please note:
“Visual Age Check” and “Ident Check” cannot be used together.

Birthday request on the checkout page

In German Market you can find under:
WooCommerce -> German Market -> General -> Products
the option for “Age Rating”.

You can find more information about the option here.

If you have activated this option in German Market as well as the “Ident-Check” in DHL Shipping (WooCommerce -> German Market -> DHL Shipping -> Parcels Configuration) and a customer has age-rated products in their cart, a field for the birthday entry will appear on the checkout page (only for DHL Standard and DHL Parcelshop).


If the “Age Rating” option is deactivated in “German Market -> General -> Products” but the “Ident check” is activated under “DHL shipping -> Parcel configuration“, the birthday is generally requested on the checkout page (regardless of the products) and the age check is also be sent to the label.

If the Ident-Check is to be added to an order afterwards or during a manual order, this can easily be done in the order in the area “DHL – German Market”. Provided that a label has not yet been generated. If a label has already been created, it can be canceled, the Ident-Check can then be added and a new label can be generated.